I. Introductory provisions

These terms and conditions are accepted for the purchases in the online store www.opp.cz and specify the rights and obligations of the seller and buyer.

The seller and operator of the online store www.opp.cz is:

Oblastní průmyslový podnik Polička, a.s.
Starohradská 396
572 15 Polička

DIČ: CZ45534594

II. Conclusion of the purchase contract

All orders placed through the e-shop www.opp.cz are considered binding. By placing an order, the buyer confirms that he has read the valid business conditions and the complaint procedure and that he agrees with them..

The information provided by the buyer must be true and accurate.

The electronic order form filled in by the buyer is a draft of the purchase contract. The purchase contract is created at the moment of taking over the ordered goods by the buyer.

The place of delivery of goods is the address given by the buyer in the order form.

Ownership of the goods passes to the buyer after payment of the purchase price after receipt.

The buyer undertakes to collect the binding ordered goods and pay the total price and any other fees (postage, packaging, cash on delivery) specified in the order.

If the buyer does not fulfil his obligation to collect and pay for the ordered goods, the seller has the right to reject further orders of this buyer.

By filling out the registration form or order, the buyer gives the seller consent to the collection and archiving of personal data about the buyer and his purchases. This information may be used by the seller only within the applicable regulations for ensuring the administration and accounting of the company.

III. Shipping times, delivery and shipping conditions Transport options

Courier service GLS:

Personal takeover takeover directly at the establishment not available
Courier service GLS, WE|DO more information in the table below not available
Zones Country (working days)**, up to 10 kg over 10 kg
Zone 1 Slovakia (2) 7 € 10 €
Zone 2 Austria, Germany, Poland, Hungary (2), Slovenia, Croatia, Romania (3) 12 € 17 €
Zone 3 Belgium, Netherlands, Denmark, Luxembourg (2), Estonia (3 – 4), Lithuania, Latvia (3), Switzerland (3), Liechtenstein (4) 17 € 25 €
Zone 4 Ireland, Bulgaria (4), Great Britain, Italy (3 – 4), France (2 – 3), Spain (4 – 7) 24 € 36 €
Zone 5 Greece (4 – 5), Portugal (4 – 7), Finland (4 – 6), Sweden, Norway (3 – 6), Serbia (3) 37 € 74 €

Transport to customers*
**sending goods via GLS, TNT, FedEx forwarding service

The ordered goods can be sent by the GLS service, where the costs are paid by the recipient and the price is charged according to the selected country.

* For some items, it is very difficult to ensure safe transportation. When ordering this type of goods, the buyer will be contacted by the seller during the processing of the order and the matter will be resolved individually. The assessment of transport safety is at the discretion of the seller. Unless otherwise stated in the description of the ordered product, the goods are usually shipped the next working day after receiving the order. These conditions apply to shipments in the countries listed in the table above.

IV. Payment methods

Payment options

Personal payment payment directly at the establishment not available
Payment (credit) card VISA, Mastercard,… FREE costs
Bank transfer payment advance to our account, payment information will arrive by email after completing the order FREE costs

Advance payments by bank transfer or card and in cash / cash on delivery (depending on the method of delivery) are possible.

When paying by bank transfer, after completing the order, an email is sent confirming the order, which contains the payment details for payment. After crediting the amount to the account, the goods are shipped to the address specified in the order. Seller’s bank details: No.: 27-1729820227/0100, IBAN: CZ9101000000271729820227, the account is maintained with Komerční banka, a. s. The order number must be specified as a variable symbol

V. Complaint

Any complaints will be settled in accordance with the e-commerce complaint procedure www.opp.cz and regulations valid in the Czech Republic when concluding the contract.

VI. Withdrawal from the purchase contract - return of goods

Pursuant to paragraph 6 of the amendment to the Civil Code No. 367/2000, the buyer has to withdraw from the contract within 14 days of receiving the goods. If it so decides, it must return the undamaged goods (in undamaged packaging), without signs of use or wear, in the original packaging within the specified period (determined by the date of dispatch). Goods cannot be returned cash on delivery. Upon receipt of the returned goods, the seller will immediately return the corresponding amount to the customer in a pre-agreed manner. The seller does not refund the fees associated with sending the returned goods.

Return form.

VII. Withdrawal from the purchase contract by the seller

The seller reserves the right to cancel the order or part thereof if:

the goods are no longer produced or delivered

the price of goods has changed significantly.

In these cases, the buyer will be contacted immediately and a further procedure will be agreed upon with him. If the buyer has already paid part or all of the purchase price, it will be refunded.

The seller reserves the right to change prices. Valid prices are confirmed to the buyer at the time of order confirmation. If the valid price is the same or lower than on the order, the goods are delivered at the price valid at the time of receipt of the order. If the price is higher than the price stated in the order, the seller immediately informs the buyer.

VIII. Protection of personal data

The seller declares that all personal data is confidential. Their processing is necessary for the fulfilment of the contract according to Article 6 on par. 1 letter b) of the GDPR, to which the data subject is a contracting party or for the implementation of measures taken before concluding the purchase contract at the request of this subject (e.g., contacting the buyer before concluding the contract) and will not be otherwise disclosed or provided to a third party, etc. except in situations related to distribution or payment relating to the ordered goods (communication of name and delivery address).

When visiting the website www.opp.cz , the seller may automatically collect certain information, such as IP address, date and time of access to the website, information about the Internet browser, operating system, or language settings. It is also possible to process information about the behaviour on the website, i.e., which links on the website www.opp.cz were visited and which goods were displayed. However, this information is anonymized for maximum privacy and cannot be assigned to a specific user (specific person).

The buyer has the right to withdraw his consent at any time and be forgotten. Withdrawal of consent does not affect the lawfulness of processing based on the consent that was given before its withdrawal. Appeals express consent can be done electronically by email sent to the address opp@opp.cz.

The buyer may request from the seller access to his personal data, their correction or deletion, or restrictions on their processing and raise an objection to the processing, as well as the right to data portability.

The buyer is entitled to file a complaint with the supervisory body, which is the Office for Personal Data Protection.

Personal data processed by the seller come exclusively directly from the buyers and their processing is performed automatically without further profiling.

The seller shall ensure that the data subject does not suffer prejudice to his rights, in particular the right to respect for human dignity, and shall also ensure protection against unauthorized interference with the data subject’s private and personal life. Personal data provided voluntarily by the buyer to the seller for the purpose of fulfilling the order are collected, processed and stored in accordance with applicable law of the Czech Republic, in particular Act No. 101/2000 Coll., On Personal Data Protection, as amended and effective from 25.5.2018 in accordance with the GDPR.

Personal data is collected by the seller, which is the Oblastní průmyslový podnik Polička, a. s. with its registered office at Starohradská 396, 572 01 Polička, IČ: 45534594, email: opp@opp.cz.

IX. Cookies

This is a small text file that is created by visiting each website. It is used as a standard tool for storing information about how websites are used.

Our website uses analytical cookies to help us improve our online store. Analytical cookies on our website are collected by a Google Inc. script. and Seznam, a. s., which subsequently anonymizes this data. After anonymization, it is no longer personal data, because anonymized cookies cannot be assigned to a specific user, resp. specific person. We only work with cookies in an anonymized form, and therefore we cannot find out how a particular user behaved on our website (what pages he visited, what goods he viewed, etc.).

We use the knowledge from these cookies for advertising purposes, where we can display advertisements on the basis of this data, which we consider relevant in relation to you, also on other websites.

X. Final Provisions

By handing over the order, the buyer unreservedly accepts the price of the goods, delivery conditions and all provisions of the terms and conditions as valid on the day of handing over the order, as well as on the day of sending the ordered goods.

Participants in the sense of the provisions of § 262 paragraph 1 of the Commercial Code agree that, unless the conditions are expressly stated otherwise, their rights and obligations are governed by the law of the Czech Republic.

Complaints Procedure

If a complaint arises on the goods delivered by the electronic shop www.opp.cz , the buyer may file a complaint.

The buyer applies for written notification of detected defects by email to the address: opp@opp.cz or by post to the address: Oblastní průmyslový podnik, a. s., Starohradská 396, 572 01 Polička.

Defective situation reports must include:

Buyer’s name, address, telephone, email (if available), order number, detailed description of the defect and a proposal for resolving the situation. In all cases, it is also necessary to submit a copy of the invoice and proof of payment (delivery) of the goods whose defects are claimed.

Before confirming receipt of the goods from the carrier, the buyer is obliged to check whether the consignment shows signs of damage during transport. If the packaging is damaged, then the buyer is obliged to check on the spot whether the goods in the consignment have not been damaged. The buyer is obliged to immediately inform both the carrier and the seller of any damage to the goods, but no later than within 2 days of receipt of the goods. Notice: In the event of damage to the packaging, immediately write a report on the damage to the shipment with the carrier. This will facilitate further handling of the complaint.

The seller informs the buyer within 3 working days after receiving notification of defects about the subsequent procedure for resolving the complaint.

The seller does not accept liability for damage resulting from the operation of products, functions and damage caused by improper use, as well as damage caused by external events. Defects of this type are not covered by the complaint.

These business conditions take effect on May 25, 2018.